Frequently Asked Questions
Everything you need to know about your RENPHO experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for wellness products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do RENPHO products come with a warranty?
Yes, all our electronic products, including smart scales and massagers, come with a standard 1-year limited warranty covering manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Affirm.
How can I track my package once it has shipped?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Does the RENPHO app require a subscription fee?
The basic features of the RENPHO Health and RENPHO App, including weight tracking and body composition analysis, are free to use for all our customers.