Returns & Exchanges
At RENPHO, we stand by the quality of our wellness products and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your item in its original condition for a full refund or exchange.
Initiate Your Return
Visit our online returns portal or contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original packaging, including all accessories, manuals, and power adapters that were included in the initial shipment.
Ship the Item
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Receive Your Refund
Once our warehouse inspects the returned product, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing